Terms & Conditions

1. Conditions of Quote

The quote you receive is only an estimate, as we give you a quote when the mechanic has not seen the vehicle. The actual repair cost may vary due to possible unforeseen issues. We give you a quote under the assumption that the car is in good condition (other than the identified problem) under normal circumstances. If anything out of the ordinary arises, we will notify you, give you a new quote and only proceed with further work after you have approved of the new quote. Upon closer inspection of your vehicle, our mechanic may suggest additional work or a diagnostic inspection. We will inform you of the additional work needed and we will perform it at an additional charge. Otherwise, we will only do the work we were instructed to, based on the original quote.

2. Cancellation Policy

If you cancel within 24 hours of the scheduled job, you will be charged $90 + 50% restocking fee of the total invoice. It’s extremely costly for us to deal with last minute cancellations – especially for large jobs because we usually book the whole day or many hours for you. Every job that we schedule means another customer isn’t able to book for that slot and thus the cancellation fee.

3. Misdiagnosis

We highly recommend that we perform a diagnostic inspection on your car first. If you choose to diagnose the problem with your vehicle yourself or through another mechanic, instaMek might do the repair job, but will not be responsible if the problem is not fixed. We are only responsible for the work we were instructed to do. 

Although we will do our best to confirm the original diagnosis, if we are certain that the problem with your vehicle is different from the original diagnosis, we will inform you and there will be an additional charge for a diagnostic inspection. If the mechanic concludes that the customer’s diagnosis is wrong and the car has to be taken to the shop to solve the problem, the customer is required to pay a $90 forced cancellation charge.

Another instance that can’t be liable for is if the Mek diagnoses the problem but you take the vehicle elsewhere or do the repair yourself and problem is still there. We can only be held accountable for our diagnostic if we do the repair for the simple fact that we have no idea how the repair was done by yourself or the other shop. Anything could have happened between the time our Mek saw the car and when you did the repair. 

4. Wrong Information Provided by the Customer

If you provide us with the wrong information about the vehicle or about the job, you will be subject to additional charges, which may include increased labour times and additional time taken to bring in the correct parts. Please do your best to make sure the information you provide is accurate (usually by giving us the VIN number). The cost of wrong parts can be high in both time and effort.

5. Conditions of Labour Only Work

Please note that if you choose to bring in your own parts, you will be subject to the following conditions:

  • If you buy the wrong part, you will be subject to a 50% of the job value forced cancellation charge.
  • If you don’t have all the parts required to complete the job, you will be subject to a forced cancellation charge, or extra charges as the mechanic will have to go and get the necessary parts.
  • There is no guarantee that the part you provide will work or solve the issue.
  • There is no warranty if you use your own parts.

6. Problem Diagnosis

When you request a diagnostic inspection, you accept that the diagnosis may require more tests than the initial diagnosis includes. For example if your vehicle isn’t starting, then we will do a series of tests to troubleshoot the problem. If the problem is deeper and the initial tests that we are inconclusive then we will have to do further tests to find the root cause. We will ask for your permission before proceeding but there will be an additional charge. Some problems can be complicated, especially electrical, and we can’t guarantee we’ll find them right away. 

Another step to look out for is multi-step diagnostics where there can be multiple reasons for a problem. For example if the vehicle isn’t starting, it could be the battery but it could also be an electrical issue that we won’t know until we fix the battery first. Our Meks will do their very best to make sure we diagnose the problem the first time but multi-step diagnostics are an unfortunate reality of car repair. 

7. Pre-Purchase Inspections

This inspection and the opinions expressed are exactly that, opinions. Many parts perform perfectly until the moment of failure. Failure may occur suddenly and without warning. The inspector and/or all parties relative to the compilation of this report cannot accept liability for failures, which may occur after the inspection is completed. By accepting this report, the consumer acknowledges that the inspector and/or all parties relative to the compilation of this report cannot be held responsible for any and all alleged vehicle defects, and further, the consumer releases and holds harmless the inspector and/or all parties relative to the compilation of this report from any and all further claims on this vehicle. No warranty for this vehicle is implied or given by the inspector and/or all parties relative to the compilation of this report. In each case, the consumer has the opportunity to see the car in person before he or she buys the car. Buying this car based on this report alone is completely at the consumer’s’ own risk. instaMek provides a visual inspection of the vehicle. That statement is not meant to imply that we warranty the vehicle. We simply give you a good visual report on the vehicle. No warranty is implied or given. You must understand that the inspector will NOT find everything wrong on a particular vehicle. If a vehicle has a leak that is not constant (often called seeping,) the inspector might not detect it. He will not find every problem on a vehicle. The inspector simply inspects the vehicle. We do not counsel the buyer. We do not make recommendations on whether to buy a vehicle. As in all cases, the buyer makes his or her own decision on whether to buy a vehicle. We suggest that the best way to use the Inspection Service is to have us look at a vehicle and issue the report. Then if the vehicle seems to be what was represented to you by the seller, make a final inspection of the vehicle yourself, prior to purchasing the vehicle. We do not warranty the condition of any vehicle. That means we will be happy to look at the vehicle to see if there are any visible problems, but we are not providing any guarantees or warranties on the vehicle. Understand in advance that if you buy a vehicle and you find something wrong with the vehicle after your purchase, we will NOT reimburse any expenses that you are charged to fix the vehicle. This is not a mechanical warranty. instaMek, or its affiliates, inspectors, or their contractors related to the inspection, will NOT reimburse you for any repairs, mechanical failures or bodywork you have done after the purchase of a vehicle. 

To summarize, inspections are:

– Just an mechanics opinion

NOT guranteed or warrantied in anyway

– The vehicle can still have issues right after it passes inspection. 

You always take on the risk of buying a used vehicle

– Please ensure the seller has a valid license plate and insurance so we can take it for a test drive. That is a crucial part of the inspection.

8. Warranty

Our baseline warranty on all repairs where instaMek provided parts is 12 months / 20,000 kilometers. For Prime members, please see the terms and conditions here

To claim a warranty job you must be in our service area. To initiate a warranty job you can call us and we will send over a technician to look at the problem. If the problem is unrelated to our initial job there might be a diagnostic fee to find the new problem.  Please note, the warranty is void if a third party begins working on the vehicle – you must tell us before having someone else works on it.

9. Insurance Inspections

If a vehicle fails an insurance inspection and needs to be inspected again, the re-inspection fee will be waived only if instaMek does the repairs. If you go elsewhere for repairs then you will have to pay for the inspection fee again. 




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