instaMek Prime Terms & Conditions
What’s included in the membership
- Assigned personal mechanic
- Two free “peace of mind” check-ups per year (50 point inspection, topping off fluids and tires)
- 50% off Service Packages A, B or C
- 15% off repair work
- Unlimited service call fees (up to $29 per service call fee)
- Free towing to a partner shop if we can’t fix vehicle on site
- Access to member only benefits
Sign ups & Payments
- Date of sign up will be the billing date
- Payments will automatically be processed using credit card on file on the billing date.
- For monthly subscriptions there will be 12 payments charged monthly on the day of the billing date.
- For annual subscriptions, there will be 1 payment per year charged on the day and month of the billing date
- All subscriptions will be auto renewed unless cancelled
- No refunds or partial refunds will be processed for partial periods
- Each membership is applicable for one vehicle only. Multiple vehicles will require multiple memberships
- Memberships are transferable to another vehicle
- We do not process cancellations over email. To make a cancellation client is required to call and speak with our membership team.
- For cancellations of monthly subscriptions, there is a 3 month period before a cancellation can be processed.
- To make a cancellation, we require a 1 month notice.
- For monthly subscriptions, there will be 1 more charge before a cancellation is made
- For annual subscriptions, if the subscription is not cancelled 1 month before end of period, it will be automatically renewed and cancellation will be for the following year
- Towing is handled by our partner shops and we do not provide reimbursements for third party towing, unless an exception is made
- The towing benefit is only applicable if the vehicle is towed to a partner shop, unless the service cannot be done by a partner shop.
- The towing benefit is only applicable after a vehicle is diagnosed by instaMek.
- The towing benefit is not valid if the vehicle is repairable on site
- The towing benefit is not valid in regions outside our operating regions.
- The towing benefit has a maximum reimbursement value of $150
Other Discounts & Benefits
- We do not allow backdating of discounts and benefits (i.e. discounts are only available from the time of sign up and any previous charges will still apply in full)
- Diagnostics and/or inspections are not considered “repair work” and are charged at full price
- Diagnostics are not the same as “Peace of mind” inspections. Diagnostics require troubleshooting and there will be a charge for them.
- No discounts on repair work if customer supplies parts
- For service areas outside our region where the service call fee is greater than $29, the charge will be the difference between the normal charge for that particular region less $29